No Product, No Refund from Snatcher.co.za

On the 18th of February 2023, I bought and paid for a Fireplace Fireproof Mat Flame Retardant Fiberglass Insulation Blanket 50 x 80cm from Snatcher.co.za, Order #243727. I never received my merchandise and after sending five (5) emails enquiries and receiving empty promises, I decided to request for a refund. After 3 more enquiries and promises of escalation to their Finance Department to settle, I still haven't been paid. If you've been lucky enough to get what you bought from them, I envy you. Not everyone has been that lucky and I've given up on every getting my money back. I hope South African authorities one day deal with these online ****mers masquerading as businesses.