NM
Nomvula M
1 reviews | Active since Mar 2019
08 Jul 2024, 11:24
No items no refund. DO NOT BUY FROM THESE MONEY SNATCHERS
One star is too much for these money snatchers. If you want your order within the same month DO NOT ORDER FRKM THIS ONLINESHOP. I made my order on 16 June, on 8 July I still have not received not even one item on the order. All I got were empty promises until I got tired and requested for refund for my order. Now they ignoring my emails. Yes they advertise affordable items than most online shopping but it's just a gimmick you won't get the items or your money back. DO NOT BUY FROM THEM
Helpful (0)
Replies (4)0
Replies (4)
Snatcher's replyOfficial
09 Jul 2024, 12:29Hello Nomvula
We apologize for the inconvenience you've experienced with your recent order,
We sincerely apologize for the delay in processing your refund. Rest assured, we are committed to ensuring that your refund is processed promptly.
Regards
We apologize for the inconvenience you've experienced with your recent order,
We sincerely apologize for the delay in processing your refund. Rest assured, we are committed to ensuring that your refund is processed promptly.
Regards
Snatcher Team
Snatcher's reply09 Jul 2024, 12:29
Official
Hello Nomvula
We apologize for the inconvenience you've experienced with your recent order,
We sincerely apologize for the delay in processing your refund. Rest assured, we are committed to ensuring that your refund is processed promptly.
Regards
We apologize for the inconvenience you've experienced with your recent order,
We sincerely apologize for the delay in processing your refund. Rest assured, we are committed to ensuring that your refund is processed promptly.
Regards
Snatcher Team
NM
Nomvula M's updateReviewer Update
10 Jul 2024, 12:38You promised to process my refund but my emails are igoned. I've sent more 4 emails asking confirmation for my refund but nothing. Snatcher please refund my money I want it so I can order from takelot where I will get my staff.
NM
Nomvula M's update10 Jul 2024, 12:38
Reviewer Update
You promised to process my refund but my emails are igoned. I've sent more 4 emails asking confirmation for my refund but nothing. Snatcher please refund my money I want it so I can order from takelot where I will get my staff.
Snatcher's replyOfficial
10 Jul 2024, 13:13Hello Nomvula
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with your recent order.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with your recent order.
We understand your frustration regarding the delay in receiving your items and the challenges you've faced in seeking a resolution. This falls short of the standard of service we aim to provide.
Please rest assured that we take these issues seriously and are committed to addressing them promptly. We have initiated a thorough investigation into your order and the communication you received , the agent who was assisting you will send you an email with feedback.
Regards
Regards
Snatcher Team
Snatcher's reply10 Jul 2024, 13:13
Official
Hello Nomvula
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with your recent order.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with your recent order.
We understand your frustration regarding the delay in receiving your items and the challenges you've faced in seeking a resolution. This falls short of the standard of service we aim to provide.
Please rest assured that we take these issues seriously and are committed to addressing them promptly. We have initiated a thorough investigation into your order and the communication you received , the agent who was assisting you will send you an email with feedback.
Regards
Regards
Snatcher Team
NM
Nomvula M's updateReviewer Update
12 Jul 2024, 16:29Instead of my refund they sent my order and I'm pleased to say I'm very happy with all the items in my order. As for ordering in future or recommending them to friends and family, I'm not sure unless I am or they are willing to wait for more than a month or more for their order. The stress and back and forth emails were not worth it.
NM
Nomvula M's update12 Jul 2024, 16:29
Reviewer Update
Instead of my refund they sent my order and I'm pleased to say I'm very happy with all the items in my order. As for ordering in future or recommending them to friends and family, I'm not sure unless I am or they are willing to wait for more than a month or more for their order. The stress and back and forth emails were not worth it.