LH
Lynette H
1 reviews | Active since Feb 2017
09 Jan 2024, 09:16
No delivery nor refund
I ordered my daughters Christmas gift on 17 November and followed up on the delivery ever since. By the 22 December the couriers informed me that the parcel has been detained in customs and will not be delivered. I asked for a refund on 22 December and was promised a few times that the refund will be processed. Up to today, 53 days after I made payment, I still have not received my parcel nor my refund. This is totally unacceptable.
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Replies (4)LH
Lynette H's updateReviewer Update
11 Jan 2024, 13:08 The handling of this order is extremely unprofessional and I need urgent attention to be given to my complaint. There have been more than 32 email correspondences between myself and Snatcher in terms of this order.
To summarise:
17/11/2023: Order placed and paid22/11/2023: Notification received: order has been dispatched05/12/2023: Order is at Buffalo Warehouse SA14/12/2023: Order is at the SA warehouse and awaits collection18/12/2023: The delivery is escalated21/12/2023: Order is at Buffalo Warehouse22/12/2023: Asking for order to be cancelled and refund27/12/2023: Refund is acknowledged29/12/2023: Asking for banking details (I have supp**** details twice)09/01/2023: Refund will be actioned10/01/2023: Item gets delivered
I clearly asked for cancellation of this order and a refund. I have bought another item and spent the money. I need the money to reflect in my bank account and then will feel comfortable that the parcel can be collected. I have no comfort that I will ever get my money until it reflects due to the false promises of the last two months. Please sort this out urgently.
Lynette
To summarise:
17/11/2023: Order placed and paid22/11/2023: Notification received: order has been dispatched05/12/2023: Order is at Buffalo Warehouse SA14/12/2023: Order is at the SA warehouse and awaits collection18/12/2023: The delivery is escalated21/12/2023: Order is at Buffalo Warehouse22/12/2023: Asking for order to be cancelled and refund27/12/2023: Refund is acknowledged29/12/2023: Asking for banking details (I have supp**** details twice)09/01/2023: Refund will be actioned10/01/2023: Item gets delivered
I clearly asked for cancellation of this order and a refund. I have bought another item and spent the money. I need the money to reflect in my bank account and then will feel comfortable that the parcel can be collected. I have no comfort that I will ever get my money until it reflects due to the false promises of the last two months. Please sort this out urgently.
Lynette
LH
Lynette H's update11 Jan 2024, 13:08
Reviewer Update
The handling of this order is extremely unprofessional and I need urgent attention to be given to my complaint. There have been more than 32 email correspondences between myself and Snatcher in terms of this order.
To summarise:
17/11/2023: Order placed and paid22/11/2023: Notification received: order has been dispatched05/12/2023: Order is at Buffalo Warehouse SA14/12/2023: Order is at the SA warehouse and awaits collection18/12/2023: The delivery is escalated21/12/2023: Order is at Buffalo Warehouse22/12/2023: Asking for order to be cancelled and refund27/12/2023: Refund is acknowledged29/12/2023: Asking for banking details (I have supp**** details twice)09/01/2023: Refund will be actioned10/01/2023: Item gets delivered
I clearly asked for cancellation of this order and a refund. I have bought another item and spent the money. I need the money to reflect in my bank account and then will feel comfortable that the parcel can be collected. I have no comfort that I will ever get my money until it reflects due to the false promises of the last two months. Please sort this out urgently.
Lynette
To summarise:
17/11/2023: Order placed and paid22/11/2023: Notification received: order has been dispatched05/12/2023: Order is at Buffalo Warehouse SA14/12/2023: Order is at the SA warehouse and awaits collection18/12/2023: The delivery is escalated21/12/2023: Order is at Buffalo Warehouse22/12/2023: Asking for order to be cancelled and refund27/12/2023: Refund is acknowledged29/12/2023: Asking for banking details (I have supp**** details twice)09/01/2023: Refund will be actioned10/01/2023: Item gets delivered
I clearly asked for cancellation of this order and a refund. I have bought another item and spent the money. I need the money to reflect in my bank account and then will feel comfortable that the parcel can be collected. I have no comfort that I will ever get my money until it reflects due to the false promises of the last two months. Please sort this out urgently.
Lynette
LH
Lynette H's updateReviewer Update
16 Jan 2024, 07:52This has still not been sorted. Worst service ever
LH
Lynette H's update16 Jan 2024, 07:52
Reviewer Update
This has still not been sorted. Worst service ever
LH
Lynette H's updateReviewer Update
23 Jan 2024, 11:11Still not sorted
LH
Lynette H's update23 Jan 2024, 11:11
Reviewer Update
Still not sorted
LH
Lynette H's updateReviewer Update
31 Jan 2024, 13:57Still not sorted
LH
Lynette H's update31 Jan 2024, 13:57
Reviewer Update
Still not sorted