No Customer Service from SNATCHER !

I ordered a product from Snatcher in December, returned it according to their recommendations, and was told that my Refund will be paid into my account within 7 days after inspection of the product. All good and communication with Shaun Van Vogel ~ Customer Support Agent, and Kabelo Thulasizwe ~ Customer Support Agent, (22 emails later) was excellent. I gave it time for the Refund to reflect in my account, and that is when communication stopped from Snatcher's side. Nothing. Not a peep. I once again tried to be patient, but now I'm fed-up with this. I asked them 3 times now that I want to use my Refund to purchase another product from them, and still no answer ! This is so disappointing to me, as their service were excellent in previous years. I just want to get this issue dealt with and move on, never to order or recommend them to anyone.