My refund still not paid

Got a problem with Snatchers both an iterm from the but the size was small and the Colour was not the same than the one I ordered, I call them they told me to send it back, so that they can refund me I did as I was told, they even asked for my bank account to process the refund, but still nothing.

I, am so disappointed why don't they want refund my hard earned money, i, am so ****ed of