More frustration than excitement for your purchase

I've placed two orders - one on 21 November, one on 28 November. The one for 28 November was delivered on 10 December which was a decent turnaround time and the items were all of good quality - though it was delivered later than communicated (6 December). However, the order placed on 21 November had and is still having numerous issues. Firstly, I have not yet received the order and the communication has been **********. When ordered, it said that the item takes 10-12 working days to deliver. On 2 December (11 days later) I get an email saying that the item was no longer in stock - why was it then available to purchase? When chatting to an online assistant, it was brought to my attention that it had to be brought in from China - Okay, so where is the communication on that? Why is not stated on the site when purchasing that it will take longer to deliver? The products are good from what I see from my first purchase, but the communication and accuracy of delivery leaves more frustration than excitement for your purchase. All in all, Snatcher has the POTENTIAL to be an amazing service provider. They just need to fine tune their delivery time online and post-order communication.