MONEY NOT REFUNDED ON CANCELLED SALE
I ordered items on 28th April with a 7 day delivery.
After 2 weeks of not receiving them and no feedback I contacted them to ask for feedback/progress updates. Eventually on the 23rd May I requested an order cancellation and refund from them. I provided my banking details and proof of bank account as requested.
To date NO refund has been made. They keep on answering my emails and saying that they have escalated to their payment department to action the refund. And everyday that I send them an update request I keep on getting the same vague message saying that they are working on it.
I feel that they have no intent on refunding my money and that they are stalling to see if I will give up first. This is not an honourable business practice and has left a very bitter taste in my mouth.
Why are you not making the refund,
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
I suspect that there are some serious issues here at Snatcher and that Snatcher is not going to honour the refund promise.
I do notice that there are a massive amount of complaints currently about money not being refunded and this does not bode well.
What would you comment on this Snatcher ?
I suspect that there are some serious issues here at Snatcher and that Snatcher is not going to honour the refund promise.
I do notice that there are a massive amount of complaints currently about money not being refunded and this does not bode well.
What would you comment on this Snatcher ?