ZM
Zintle M
1 reviews | Active since Jun 2024
26 Jun 2024, 10:19
****MERS!!!😡😡😡
****!****!****!they took my money and didn't process my order,sent countless emails and messages to their support and they respond with an automated message after days,their number doesn't even take calls,I'm still waiting for my money and a response, this is not how you treat customers!!😡😡😡
Helpful (0)
Replies (6)0
Replies (6)
Snatcher's replyOfficial
26 Jun 2024, 13:50Hello Zintle
We deeply regret the inconvenience you have encountered with your recent order. Providing excellent customer service is our top priority at Snatcher, and we understand how frustrating it can be to not receive timely updates and assistance.
We will get an agent to contact you shortly,
Regards Snatcher Team
We deeply regret the inconvenience you have encountered with your recent order. Providing excellent customer service is our top priority at Snatcher, and we understand how frustrating it can be to not receive timely updates and assistance.
We will get an agent to contact you shortly,
Regards Snatcher Team
Snatcher's reply26 Jun 2024, 13:50
Official
Hello Zintle
We deeply regret the inconvenience you have encountered with your recent order. Providing excellent customer service is our top priority at Snatcher, and we understand how frustrating it can be to not receive timely updates and assistance.
We will get an agent to contact you shortly,
Regards Snatcher Team
We deeply regret the inconvenience you have encountered with your recent order. Providing excellent customer service is our top priority at Snatcher, and we understand how frustrating it can be to not receive timely updates and assistance.
We will get an agent to contact you shortly,
Regards Snatcher Team
ZM
Zintle M's updateReviewer Update
26 Jun 2024, 16:21You dont understand s**t!!!Please see below the useless response your agent gave me knowing well that there's no payment option for bank deposit on your page,another day will be wasted without my order or my money!!!why dont you call huh???what kind of business are you running with *********** systems and useless people,I want my money back!😡😡😡
Good DayI trust you are well,Please be advised your order did not pull through on our system ,Please be advised to place a new order online for the same amount and select bank deposit as method of payment and send us your order number,As soon as our accounts Manager verifies your payment , we will allocate the payment to your new order,Have a great day further .
Kind Regards
Dorothy Maake ~ Customer Support Agent
Snatcher Online
Good DayI trust you are well,Please be advised your order did not pull through on our system ,Please be advised to place a new order online for the same amount and select bank deposit as method of payment and send us your order number,As soon as our accounts Manager verifies your payment , we will allocate the payment to your new order,Have a great day further .
Kind Regards
Dorothy Maake ~ Customer Support Agent
Snatcher Online
ZM
Zintle M's update26 Jun 2024, 16:21
Reviewer Update
You dont understand s**t!!!Please see below the useless response your agent gave me knowing well that there's no payment option for bank deposit on your page,another day will be wasted without my order or my money!!!why dont you call huh???what kind of business are you running with *********** systems and useless people,I want my money back!😡😡😡
Good DayI trust you are well,Please be advised your order did not pull through on our system ,Please be advised to place a new order online for the same amount and select bank deposit as method of payment and send us your order number,As soon as our accounts Manager verifies your payment , we will allocate the payment to your new order,Have a great day further .
Kind Regards
Dorothy Maake ~ Customer Support Agent
Snatcher Online
Good DayI trust you are well,Please be advised your order did not pull through on our system ,Please be advised to place a new order online for the same amount and select bank deposit as method of payment and send us your order number,As soon as our accounts Manager verifies your payment , we will allocate the payment to your new order,Have a great day further .
Kind Regards
Dorothy Maake ~ Customer Support Agent
Snatcher Online
Snatcher's replyOfficial
28 Jun 2024, 13:25Hello Zintle
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter promptly.
Rest assured, a dedicated agent from our team will be reaching out to you shortly to address your concerns directly and provide the necessary assistance.
Thank you for your understanding and patience as we work to ensure your issue is resolved to your satisfaction.
Regards Snatcher Team
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter promptly.
Rest assured, a dedicated agent from our team will be reaching out to you shortly to address your concerns directly and provide the necessary assistance.
Thank you for your understanding and patience as we work to ensure your issue is resolved to your satisfaction.
Regards Snatcher Team
Snatcher's reply28 Jun 2024, 13:25
Official
Hello Zintle
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter promptly.
Rest assured, a dedicated agent from our team will be reaching out to you shortly to address your concerns directly and provide the necessary assistance.
Thank you for your understanding and patience as we work to ensure your issue is resolved to your satisfaction.
Regards Snatcher Team
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter promptly.
Rest assured, a dedicated agent from our team will be reaching out to you shortly to address your concerns directly and provide the necessary assistance.
Thank you for your understanding and patience as we work to ensure your issue is resolved to your satisfaction.
Regards Snatcher Team
ZM
Zintle M's updateReviewer Update
01 Jul 2024, 09:05Another few days are gone and your so called dedicated agent never reached out,clearly you dont have much commitment or care for your clients,I want my money!
ZM
Zintle M's update01 Jul 2024, 09:05
Reviewer Update
Another few days are gone and your so called dedicated agent never reached out,clearly you dont have much commitment or care for your clients,I want my money!
Snatcher's replyOfficial
03 Jul 2024, 14:20Hello Zintle
We sincerely apologize for the delay in processing your refund. Please rest assured that we are committed to resolving this matter promptly.
Thank you for your understanding and patience.
RegardsSnatcher Team
We sincerely apologize for the delay in processing your refund. Please rest assured that we are committed to resolving this matter promptly.
Thank you for your understanding and patience.
RegardsSnatcher Team
Snatcher's reply03 Jul 2024, 14:20
Official
Hello Zintle
We sincerely apologize for the delay in processing your refund. Please rest assured that we are committed to resolving this matter promptly.
Thank you for your understanding and patience.
RegardsSnatcher Team
We sincerely apologize for the delay in processing your refund. Please rest assured that we are committed to resolving this matter promptly.
Thank you for your understanding and patience.
RegardsSnatcher Team
ZM
Zintle M's updateReviewer Update
03 Jul 2024, 16:21Save your apology,I want my money as in last week!
ZM
Zintle M's update03 Jul 2024, 16:21
Reviewer Update
Save your apology,I want my money as in last week!