****med

I ordered an item that was advertised online, showing that stock is available. Delivery was promised to be 5 to 12 working days. It never came and I called and emailed and I was promised it will be delivered and that I have to give it more time. Again a week later I called as I did not receive the item, and I was told that they do not have the item in stock and that they do not know if they will be able to get it and when. I was offered credit or a refund. I chose the refund option and I am still waiting 3 weeks later and nothing. Attempts via email was made, but every time I get the same reply - allow up to 7days, but nothing happens. No proof of payment was sent or effort made to contact me regarding the delay. I feel I was ****med and it must be taken as *****. I paid for a service which was not being delivered as promised. I suppose I need to open a case at the SAPD for *****. If people can help which experienced the same to open a case at the SAPD, I think it would be helpful in order to stop this ******** activities happening online.