****med by Snatcher - short items from my order

I placed an order and made payment on the 20th May 2024 but did not get any confirmation until i enquired on the 23rd. When I enquired was told that R50 was outstanding from the money I paid, but that was not possible that it could be outstanding as I used Paypal option which automatically deduct the required amount from customer's accounts. I used the discount code that was sent to me through email when checking out hence R50 was automatically subtracted from the amount of the order. I only received my order on the 18th June 2024 it's like about a month but their shipping policy is 10 days. After waiting for my order that long, THERE WERE MISSING ITEMS FROM MY ORDER, the beauty machine and the missing charging cable from the smart watch. I tried calling their customer number but the response was they dont take calls from customers, I must rather sent an email regarding my issue. They kept taking me back and forth about the outstanding items, and they finally asked me to send my banking details to refund only 1 item and ignoring the missing charging cable issue. I still have'nt received my refund or any update to date. It means that I have been ****med by this company as I still did not receive my refund and bought the smatch that I will never use as it used a custom charging cable not any standrd charger.

I am so saddedned about this poor and unfair service I received from this company, and find it extremely unacceptable. I really need justice in this regard as I lost my money.