MO
Matthew O

1 reviews | Active since Nov 2011

23 Oct 2023, 09:12

Lack of refund and total lack of service from Snatcher.co.za

Terrible service, don’t be lured by their attractive prices.

I ordered a product on 20th Sep 2023. By Oct 3rd the order was overdue by a few days and was cancelled. I’ve been fighting for a refund ever since.

A friend of mine let me know that he also struggled for a refund for weeks, and only came right after complaining here on HelloPeter.

Snatcher is clearly one of those companies that try to make easy money instead of providing service, and this mentality is apparent in the infuriating feedback received by staff who couldn’t care less.

To everyone reading this, don’t ever buy from Snatcher, and if you have and have the same issue as myself and many others, refuse to let them get away with it otherwise it will just carry on. My order number is, 315763. I expect a full refund ASAP.

0
Replies (4)
Snatcher
Snatcher's reply23 Oct 2023, 15:25
Official
Good Day  Matthew ,
We humbly apologize for the delay in  your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team 
MO
Matthew O's update31 Oct 2023, 11:22
Reviewer Update
A week has passed with no further feedback?
Please provide an explanation for myself and others who are also suffering with Snatcher client service.


MO
Matthew O's update02 Nov 2023, 14:43
Reviewer Update
My refund was received, thank you
Snatcher
Snatcher's reply03 Nov 2023, 07:39
Official
Good day Matthew,

You are most welcome
We apologize for the delay of the refund 
Kind regards
Snatcher Team