Items not received

I am a 1st time client who ordered a lot of items from them. I took very long before the items were delivered. However, there were 4 items short. I immediately took pictures of what was received and emailed Snatcher. To date since July, I have not had a reply. I tried calling them but the number does not work. I kept on sending emails as this is the only way to communicate, asked if they can refund me for the items not delivered. Still no response. Be very careful to order from them