It was my first experience and it was very negative

It was my first experience and it was very negative. I did R receive my mini washing machine and didn't have any apologies for that prior I R contacted them and complained.They promise to refund but it is long way .I must not just send my bank details , , I must prove that account belongs .means I must go to the Bank.....my time cost nothing?And I, ve already paid for delivery.! Andi u could buy much more but I was collecting my orders ,adding every day something new, but this way is impossible .very difficult to make large order be sure items are not classified. I will never deal with them again .It is many options online!