AP
Alison P

1 reviews | Active since Mar 2009

25 Jul 2023, 09:36

In the dark on delivery date

Very frustrating. Snatcher used to be on the ball, but lately they have been extremely bad. Unfortunately you cannot rely on Snatcher if you are buying a present for someone. There is no way to know when you are going to get your delivery, it's always a surprise until it is in the hands of the courier company. I again have made the mistake of ordering a baby shower gift from Snatcher, and will no doubt have to waste money and buy something else from Takealot who are reliable and give you a delivery date. I have sent a message to Snatcher, who did reply, but told me nothing, so I still don't know if I will have my gift before the baby shower on the 5th Aug. You need to sort things out Snatcher, and use reliable sources for your products or you are going to lose a lot of business.

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Replies (4)
AP
Alison P's update25 Jul 2023, 10:29
Reviewer Update
Just an update which seems ironic but i just got an email saying that my order is with the courier company. I apologise Snatcher but for only for this order. You still need to work on keeping your clients updated on when they can expect delivery BEFORE it gets to the courier service.
Snatcher
Snatcher's reply25 Jul 2023, 15:39
Official
Hi Alison ,
You placed your order on 19.07.2023 .
Please refer to our delivery turn around times on our website .
Regards 
Snatcher Team 

AP
Alison P's update26 Jul 2023, 07:55
Reviewer Update
Wow, that's your response to the entire message? I did acknowledge and apologise BEFORE you responded.
What about:
Order # 279755 placed 24th MAY 2023 and delivered 29 JUNE 2023 with NO communication from you until I contacted you to find out where the order was.
Order #218146 placed 7 NOV 2022, delivered 8 DEC 2022.
Your delivery TAT's are not reliable all the time, and obviously people get anxious when they are ordering something for a specific date. ALL I asked is that you don't leave us in the dark when we ask if it is expected to be delivered on time.

Snatcher
Snatcher's reply26 Jul 2023, 12:40
Official
Hi Alison 
Thank you for your feedback.
We have taken your concerns into consideration and can assure you that we are working on improving these areas of our business .
Regards ,
Snatcher Team