1 reviews | Active since Mar 2009
In the dark on delivery date
Very frustrating. Snatcher used to be on the ball, but lately they have been extremely bad. Unfortunately you cannot rely on Snatcher if you are buying a present for someone. There is no way to know when you are going to get your delivery, it's always a surprise until it is in the hands of the courier company. I again have made the mistake of ordering a baby shower gift from Snatcher, and will no doubt have to waste money and buy something else from Takealot who are reliable and give you a delivery date. I have sent a message to Snatcher, who did reply, but told me nothing, so I still don't know if I will have my gift before the baby shower on the 5th Aug. You need to sort things out Snatcher, and use reliable sources for your products or you are going to lose a lot of business.
You placed your order on 19.07.2023 .
Please refer to our delivery turn around times on our website .
Regards
Snatcher Team
You placed your order on 19.07.2023 .
Please refer to our delivery turn around times on our website .
Regards
Snatcher Team
What about:
Order # 279755 placed 24th MAY 2023 and delivered 29 JUNE 2023 with NO communication from you until I contacted you to find out where the order was.
Order #218146 placed 7 NOV 2022, delivered 8 DEC 2022.
Your delivery TAT's are not reliable all the time, and obviously people get anxious when they are ordering something for a specific date. ALL I asked is that you don't leave us in the dark when we ask if it is expected to be delivered on time.
What about:
Order # 279755 placed 24th MAY 2023 and delivered 29 JUNE 2023 with NO communication from you until I contacted you to find out where the order was.
Order #218146 placed 7 NOV 2022, delivered 8 DEC 2022.
Your delivery TAT's are not reliable all the time, and obviously people get anxious when they are ordering something for a specific date. ALL I asked is that you don't leave us in the dark when we ask if it is expected to be delivered on time.
Thank you for your feedback.
We have taken your concerns into consideration and can assure you that we are working on improving these areas of our business .
Regards ,
Snatcher Team
Thank you for your feedback.
We have taken your concerns into consideration and can assure you that we are working on improving these areas of our business .
Regards ,
Snatcher Team
