I was always happy about your service if paid courier my orders were arriving on time and if it was self collection l would find my order ready on time

I was always happy about your service if paid courier my orders were arriving on time and if it was self collection l would find my order ready on time.But until recently l was so disappointed with my last order which took longer than expected to be delivered while on top of that l did not pay for courier ,l was supposed to collect it by myself like usually but only to go there and find that my order is with courier.And the attitude of your staff was bad especially those of courier customer service.l received bad bad service from fast and furious.l had to cancel my bus ticket waiting for that order.Not happy at all