I WANT MY REFUND!!! AND I WANT ANSWERS!!!

I wish there was a rating as MINUS 10!!

I ordered a cell phone cover and then cancelled my order on the same day. Upon cancelling, I also requested someone to call me urgently as Snatcher does not have a customer care line. Everything is online. The person who I have been in contact with over email, Tashriek Rustin, the Customer Support Agent, does not answer any of my questions. I have put in bold over 5 times, asking for him or someone to contact me, but have had no joy to date.

I want my refund! It has been over a month now since I requested for the refund and all he can say is, "sorry for the delay". He does not give me any information as to WHY there is a delay???

I'm furious!!! I didn't get any product or any refund! I want my money!!!!!