I want my money back

I ordered my phone covers on 14/01/2023,I waited and waited for my order to be delivered until I contacted them,I was told my order was out stock, They showed me an alternative, within a week an alternative was also out stock. I cancelled the order and asked for my refund,send them everything required for the refund. They no longer respond to my emails. Their customer service sucks,I just want my money back, they can also take notes from Takealot their online service is good and they keep you informed.