I recieved the wrong item i returned it back to snatcher but still no refund, right order or what

In April I ordered a Samsung tablet but I received a screen for the no name table, so I emailed, they said I must return it back , so I did that, they collected it , they promised to refund me still now no refund no tablet, no communication and I waited for too long I have to remind them. see their answer after I reminded them cause I waited almost a month to recieved. and they were tired of me pushing them for my order because with two days after they told me its overseas i got this screen not the tablet.

Good Day

I trust you are well, Please be advised your order is in processing ,

We are waiting for your order to be dispatched from our over sea facility,

We sincerely regret for the inconvenience. Your order will be shipped out later this week.

Have a great day further .

Kind Regards Dorothy Maake ~ Customer Support Agent Snatcher Online

Please see their reply below,

As soon as we receive the item we will log a Pay Flex refund and send you communication email.

Kind Regards Dorothy Maake ~ Customer Support Agent Snatcher Online

On Mon, May 22, 2023 at 8:15 AM Snatcher Online <***********> wrote: Good day

I trust you are well,

We have arranged collection for 1 x Samsung Galaxy Tab A 8.0 Wi-Fi (2019) SM-T290 / Tab A 8.0 LTE (2019) SM-T295,

Please return it to its original packaging in order for us to receive it in perfect condition,

Then further put it in another box so that couriers do not stick any labels on the original packaging.

Print 4 of the attached forms below and hand it to the courier guys once they come and collect,

NB - Upon arrival at the Snatcher Warehouse, the item will go through an inspection process , should we find that the item is not in an acceptable condition. We regret to inform you that we will not refund or replace the item . The customer is then liable to arrange for the item to be collected from Snatcher Warehouse .

Items will only be accepted if in original packaging , unused and not damaged / modified in anyway .

All electrical items have a six month warranty , unless specified otherwise .

Have a lovely day further,