I received my order last week of which an item was missing and the glass pot is brocken im sooo fustrated as a first time buyer i dont think il ever buy from snatchers or remmend it

I received my order last week of which an item was missing and the glass pot is brocken im sooo fustrated as a first time buyer i dont think il ever buy from snatchers or remmend it. Im not even getting any help