CM
Connie Mot8
1 reviews | Active since Jun 2020
18 Sept 2023, 12:16
I need my refund ASAP
Good Day, Snatcher said they'd call me URGENTLY after the first review and there's still no call received. Can they please refund my money for the phone returned to them as it was not working. They told me to send my banking details to refund, so why are they being so difficult. I want my money back ASAP.
Helpful (0)
Replies (4)0
Replies (4)
Snatcher's replyOfficial
18 Sept 2023, 14:22Good Day Connie ,
We are reviewing your query and an agent will be in contact with you shortly .
Regards ,
Snatcher Team
We are reviewing your query and an agent will be in contact with you shortly .
Regards ,
Snatcher Team
Snatcher's reply18 Sept 2023, 14:22
Official
Good Day Connie ,
We are reviewing your query and an agent will be in contact with you shortly .
Regards ,
Snatcher Team
We are reviewing your query and an agent will be in contact with you shortly .
Regards ,
Snatcher Team
CM
Connie Mot8's updateReviewer Update
21 Sept 2023, 11:19Good Day,
Is Snatcher taking me for granted as said an agent will call me twice and no one called me.
Can Snatcher stop this nonsense and pay back my money urgent.
I'm tired of this games they playing.
Thanks Connie
***
Is Snatcher taking me for granted as said an agent will call me twice and no one called me.
Can Snatcher stop this nonsense and pay back my money urgent.
I'm tired of this games they playing.
Thanks Connie
***
CM
Connie Mot8's update21 Sept 2023, 11:19
Reviewer Update
Good Day,
Is Snatcher taking me for granted as said an agent will call me twice and no one called me.
Can Snatcher stop this nonsense and pay back my money urgent.
I'm tired of this games they playing.
Thanks Connie
***
Is Snatcher taking me for granted as said an agent will call me twice and no one called me.
Can Snatcher stop this nonsense and pay back my money urgent.
I'm tired of this games they playing.
Thanks Connie
***
Snatcher's replyOfficial
21 Sept 2023, 11:24Hi Connie ,
We have provided you with a solution the return item .
Please advise further
We have provided you with a solution the return item .
Please advise further
Snatcher's reply21 Sept 2023, 11:24
Official
Hi Connie ,
We have provided you with a solution the return item .
Please advise further
We have provided you with a solution the return item .
Please advise further
CM
Connie Mot8's updateReviewer Update
21 Sept 2023, 12:35Good Day,
I stated that I would like a refund, not to repair and return the item. Snatcher asked me to send my banking details, seeming to want to refund my money, but they didn't. Furthermore, their policy clearly states that Snatcher must be notified within 7 days for a refund, as well as send pictures of the damaged goods, and I did. The policy clearly states that "if the item is faulty/broken, Snatcher will be liable for the cost." The phone was definitely not "submerged" under water. The screen problem arised after noticing that the battery of the phone doesn't perform well, meaning that Snatcher did a poor quality test on the product.
Now, I would like to discuss terms of a refund, not a policy. Please ensure to get back to me as soon as possible.
I stated that I would like a refund, not to repair and return the item. Snatcher asked me to send my banking details, seeming to want to refund my money, but they didn't. Furthermore, their policy clearly states that Snatcher must be notified within 7 days for a refund, as well as send pictures of the damaged goods, and I did. The policy clearly states that "if the item is faulty/broken, Snatcher will be liable for the cost." The phone was definitely not "submerged" under water. The screen problem arised after noticing that the battery of the phone doesn't perform well, meaning that Snatcher did a poor quality test on the product.
Now, I would like to discuss terms of a refund, not a policy. Please ensure to get back to me as soon as possible.
CM
Connie Mot8's update21 Sept 2023, 12:35
Reviewer Update
Good Day,
I stated that I would like a refund, not to repair and return the item. Snatcher asked me to send my banking details, seeming to want to refund my money, but they didn't. Furthermore, their policy clearly states that Snatcher must be notified within 7 days for a refund, as well as send pictures of the damaged goods, and I did. The policy clearly states that "if the item is faulty/broken, Snatcher will be liable for the cost." The phone was definitely not "submerged" under water. The screen problem arised after noticing that the battery of the phone doesn't perform well, meaning that Snatcher did a poor quality test on the product.
Now, I would like to discuss terms of a refund, not a policy. Please ensure to get back to me as soon as possible.
I stated that I would like a refund, not to repair and return the item. Snatcher asked me to send my banking details, seeming to want to refund my money, but they didn't. Furthermore, their policy clearly states that Snatcher must be notified within 7 days for a refund, as well as send pictures of the damaged goods, and I did. The policy clearly states that "if the item is faulty/broken, Snatcher will be liable for the cost." The phone was definitely not "submerged" under water. The screen problem arised after noticing that the battery of the phone doesn't perform well, meaning that Snatcher did a poor quality test on the product.
Now, I would like to discuss terms of a refund, not a policy. Please ensure to get back to me as soon as possible.