I do not understand why I have received a mail to have to rate a purchase that I Payflexed on the 28th of July 2024 already (paying the last istallment 08 September and still have not received

I do not understand why I have received a mail to have to rate a purchase that I Payflexed on the 28th of July 2024 already (paying the last istallment 08 September and still have not received. I have been emailing Snatcher requesting feedback on my purchase as I tried contacting the number on the website that does not work. Still no feedback and if I have to rate the purchase then I understand that the query have been closed and I STILL HAVE NOT RECEIVED MY PACKAGE and now I contacted Payflex but I still need to pay the amount in full??? How do they allow a place that ****s people to be part of the Payflex group??