I bought a SUP game box at Snatcher and it is faulty, my son only played it once and it froze, it hasnt been playing since

I bought a SUP game box at Snatcher and it is faulty, my son only played it once and it froze, it hasnt been playing since. [file=22310_fecde5ba3d968e6b800c2d2c***b__https://s3-eu-west-1.amazonaws.com/pslbs/lhc-files/1343-user-files/5a72c55a652e16a935b9ecd07a1c5ca6.jpeg?X-Amz-Content-Sha256=UNSIGNED-PAYLOADandX-Amz-Algorithm=AWS4-HMAC-SHA256andX-Amz-Credential=AKIA5DGWZC5MLFWEG3MCpercent2F***1percent2Feu-west-1percent2Fs3percent2Faws4_requestandX-Amz-Date=***1T074009ZandX-Amz-SignedHeaders=hostandX-Amz-Expires=1200andX-Amz-Signature=1c2b7c993c6ca1842e66ce122668fbadf3fff32d5494d9daee9cbfd2f761df05 link=http://hellopeter.kobliat.com/dialog/download/22310]