I bought 2 airfryers, and only 1 airfryer that's works

I bought 2 airfryers, and only 1 airfryer that's works. The other one was faulty, it was supposed to be a gift for my sister. I was a bit disappointed. I logged a ticket, and I'm waiting for Snatcher to come and collect the faulty item. But I am happy with the other item, it works perfectly.