KV
Kayleigh V
1 reviews | Active since Sept 2021
17 May 2024, 16:42
I am very happy with the items received
I am very happy with the items received. I am quite disappointed that the item I wanted most was out of stock and I was only advised approximately 5-6 working days after my purchase. I am also disappointed that I was told I would receive my refund within 7 working days and the 7 working days has now surpassed and I'm yet to receive the refund. I am reluctant to purchase again as this isn't the first time I've had a bad experience and I received a coupon that I never used as I was reluctant to purchase again. I have now purchased again after a very long time only to be disappointed once again .
Helpful (0)
Replies (2)0
Replies (2)
Snatcher's replyOfficial
20 May 2024, 09:37Dear Kayleigh
We hope this message finds you well
We sincerely apologize for the delay in processing your refund. We understand how frustrating this situation must be for you, and we want to assure you that we are actively working to resolve it promptly
Please rest assured that your refund is our top priority, and we are committed to ensuring that you receive it as soon as possible.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding.
If you have any further questions or concerns, please don't hesitate to reach out to us. Our team is here to assist you every step of the way.
Warm regards,
We hope this message finds you well
We sincerely apologize for the delay in processing your refund. We understand how frustrating this situation must be for you, and we want to assure you that we are actively working to resolve it promptly
Please rest assured that your refund is our top priority, and we are committed to ensuring that you receive it as soon as possible.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding.
If you have any further questions or concerns, please don't hesitate to reach out to us. Our team is here to assist you every step of the way.
Warm regards,
Snatcher's reply20 May 2024, 09:37
Official
Dear Kayleigh
We hope this message finds you well
We sincerely apologize for the delay in processing your refund. We understand how frustrating this situation must be for you, and we want to assure you that we are actively working to resolve it promptly
Please rest assured that your refund is our top priority, and we are committed to ensuring that you receive it as soon as possible.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding.
If you have any further questions or concerns, please don't hesitate to reach out to us. Our team is here to assist you every step of the way.
Warm regards,
We hope this message finds you well
We sincerely apologize for the delay in processing your refund. We understand how frustrating this situation must be for you, and we want to assure you that we are actively working to resolve it promptly
Please rest assured that your refund is our top priority, and we are committed to ensuring that you receive it as soon as possible.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding.
If you have any further questions or concerns, please don't hesitate to reach out to us. Our team is here to assist you every step of the way.
Warm regards,
KV
Kayleigh V's updateReviewer Update
23 May 2024, 06:33This is ridiculous! I'm still waiting on my refund. You advised it will be dealt with, with urgency. Clearly you don't want to keep customers!
KV
Kayleigh V's update23 May 2024, 06:33
Reviewer Update
This is ridiculous! I'm still waiting on my refund. You advised it will be dealt with, with urgency. Clearly you don't want to keep customers!