Hoverboard order,wrong design/colour delivered,later stopped working within 2 weeks.

Snatcher online is such a bad company, i ordered a hoverboard for my daughter's Christmas present,it was first week of December,it was my first time ordering from them ....well Christmas came and passed without receiving my order and they didnt bother atleast to send me an email and give me feedback on the whereabout of my order.....I was the one sending them tons of emails following up on my order,i have been speaking to Thulasizwe Kabelo, well after the back and forth ,eventually i receceived my order end of January, guess what the design,colour of the hoverboard was totally different from what i ordered, my daughter settled for it since she waited 2 months for her Christmas gift, 2 weeks down the line, it stopped working,i took it back,they promised to take it back to the supply to get it fixed,i will get back within 7 working days, guess what it been over 21 days and i still havent received my daughters hoverboard, really im very unhappy about their service and the fact that the only form of communication to get through them is via email, and you as a customer must do the follow up,they do not bother to update you,whatsoever.......i actually told them to either replace the hoverboard or give me a full refund....that still has not happened, they keep on telling me that they are waiting forthe supply.....