Horrific after sales service

Unacceptable after sale service. I am trying to return Haegar 2 Slice Toaster 650W purchased via snatcher which was delivered on the 6th. The incorrect color was delivered as the specs state its black. The plug on the appliance does not fit in the standard south African 2 pin plugs and therefore u am unable to test the appliance. I logged a return n refund request on the 8th and received a response confirming a 2 pin plug is needed the challenge is none of the std 2 pin plugs fit. The refund and return were not addressed in the response. The telephone number on the website does not allow for any incoming calls and therefore i cannot escalate my request