Horrible Service My refund process is now 3months unpaid

If I have an option of zero stars that would the the most suitable option. Firstly did they not process a paid order. They have acknowledged that and stated I would be refunded. I am still struggling to get my money from snatcher since JUNE!!! I have been dealing with Tashriek Rustin he is one of the most incompete customer agents I have come across with a business. The business itself has no human centricity. The level of incompetence is merely unacceptable to be continuously told my refund will be processed. Furthermore, does Tashriek not even follow up with his complaints as I am the one constantly querying my refund and why it is not being processed as they are more incomplete to have the items available for delivery.