Horrible Service!!

Poor customer service, no response from this company, doesn't matter on which platform you try to reach out. There was an issue with their website, and my payment went off twice. I shared proof of payment for both payments, and it was weeks until someone got back to me, then finally after confirming they will do refund, nothing, no answer no response no refund and it’s been weeks. No one is answering any calls or emails. So frustrating.