Happy with most things as cute but disappointed that more things missing and things not sent in color I selected

I finally received my order after 3 weeks, came on a nice day as its my birthday so was happy to receive it.

Very happy with what I DID receiv, they items are just so cute.

However here is my issue after waiting 3 weeks for my order they sent me an email saying I won't be receiving quite a few items I ordered. OK not very happy that they advertise stuff but don't have it in the first place so my question yet again why advertise it then.

Secondly they sent me a list of items that won't be in my parcel but surprisingly more items missing then was listed in list and yes I am very clever these days I take a few starting from where I open parcel(still sealed when I start the video) so that I have evidence of what is and what is not in the parcel. The total from the missing items, mentioned and not mentioned, amounts to just almost touching on R1000!!! I did send an email regarding the missing items not mentioned on the list and awaiting feedback, what bothers me is this. 7 days for refund, yet I as client must pay them immediately before they send my parcel but I have to wait 7 days for MY money and to top it the order already took 3 weeks, so they have had my money for 3 weeks already so waiting 7 days for my refund does not seem fair. I did ask how store credit works though.

Thirdly they advertise 1 item as 2 piece yet it is only 1 in the box, again false adverti*****t on their part.

Fourthly I order color black in the felt organiser yet they sent me light grey, I ordered black because that is what I wanted and paid for. Why send me black then?