Good customer care!

Purchased a steam cleaner mop from Snatcher online which arrived damaged, it looked as if it was due to manhandling by the courier company. Reported the matter to Phila Masokameng at Snatcher, who apologized and sprung into action immediately to by sending a replacement unit. Unfortunately, the replacement unit also arrived damaged, again due to poor handling by the courier company. Naturally, I was disappointed and Phila again offered to replace, which I declined. I then requested a refund which,I received within two weeks of reporting the situation. Thanks to Phila and Snatcher's returns policy,I will continue to deal with Snatcher.