Garbage service! Unacceptable!

Horrible! If I could give zero star I would but I’ll settle for the minimum. So, my brother took delivery of his office chair, right? But get this, when he opened the box, there were missing parts. Can you believe it? He couldn't even put together the base or the hydraulic pump. So disappointing. He reached out to the company with some pics, Snatcher’s team responded with an email saying that they’ve escalated to their supplier but to this day no solution. So much MONEY wasted. To think I wanted to order the same chair. Can we get our refund for crying outloud, cause clearly you don’t want to replace the damn chair. STAY AWAY IF YOU DONT WANT REGRETS