LA
Linton A
1 reviews | Active since Feb 2021
05 Mar 2024, 17:29
First time buyer - Refund Runaround
As a first time buyer on Snatcher.co.za I would definitely not recommend this online platform even their "support" channels specifically the customer agent named Ismaeel Rahim has failed to resolve my refund of approximately 3k. Each day the narrative changes over a period of two months since my order was cancelled by them on 08th Jan-24 which is honestly disappointing. Still I have not received any confirmation nor my money back from Snatcher!! Stay away from high valued purchases from Snatcher as they don't deliver on their word nor the services and client care as well.
Helpful (0)
Replies (4)0
Replies (4)
Snatcher's replyOfficial
06 Mar 2024, 10:50Hi Linton
We do apologize for not resolving your query promptly .
We will be in contact with you shortly.
Regards,
Snatcher Team
We do apologize for not resolving your query promptly .
We will be in contact with you shortly.
Regards,
Snatcher Team
Best regards,
Snatcher's reply06 Mar 2024, 10:50
Official
Hi Linton
We do apologize for not resolving your query promptly .
We will be in contact with you shortly.
Regards,
Snatcher Team
We do apologize for not resolving your query promptly .
We will be in contact with you shortly.
Regards,
Snatcher Team
Best regards,
LA
Linton A's updateReviewer Update
06 Mar 2024, 13:01Please note that I have email correspondence between myself and Ismaeel (Customer Care Support Agent), Kindly pick up with him and resolve the matter promptly accordingly.
LA
Linton A's update06 Mar 2024, 13:01
Reviewer Update
Please note that I have email correspondence between myself and Ismaeel (Customer Care Support Agent), Kindly pick up with him and resolve the matter promptly accordingly.
Snatcher's replyOfficial
06 Mar 2024, 15:34Good Day Linton
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
Best regards,
Snatcher's reply06 Mar 2024, 15:34
Official
Good Day Linton
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
Best regards,
LA
Linton A's updateReviewer Update
06 Mar 2024, 15:38Kindly note that this has been said previously that the matter was prioritized and escalated on my behalf on the 28th of February 2024. Hence the frustration and lack of reassurance disposition due to the constant change in narrative.
As previously stated, I just want my refund and honesty from Snatcher team.
Please provide me with confirmation of proof of payment that all I ask!
Kind regards,
Linton Albertyn
As previously stated, I just want my refund and honesty from Snatcher team.
Please provide me with confirmation of proof of payment that all I ask!
Kind regards,
Linton Albertyn
LA
Linton A's update06 Mar 2024, 15:38
Reviewer Update
Kindly note that this has been said previously that the matter was prioritized and escalated on my behalf on the 28th of February 2024. Hence the frustration and lack of reassurance disposition due to the constant change in narrative.
As previously stated, I just want my refund and honesty from Snatcher team.
Please provide me with confirmation of proof of payment that all I ask!
Kind regards,
Linton Albertyn
As previously stated, I just want my refund and honesty from Snatcher team.
Please provide me with confirmation of proof of payment that all I ask!
Kind regards,
Linton Albertyn