Faulty items purchased from Snatcher online store -

I purchased a toy as a gift at the in November 2023 and received it on the 15 November 2023 of December - The Gell blaster gun and it went faulty a few days later. I emailed Snatcher on the 05 December 2023 and they asked for pics. I was away on work and sent the pics a week later. I am now told that i need to complain or report a faulty item within 7 days of purchase and Snatcher customer agents Shaun Van Vogel and Tanaka Ryan...who insist they cannot help. The item has a 6 month guarantee/warranty. How can you refuse to help if the item e.g. goes faulty 10 to 15 days after purchase. I am very sick and unhappy with unprofessional service by your staff. I have purchased many items before and returned them for either a refund or replacement well after the 7 day cool off period. It clearly states in their return policy that the item will be assessed and replaced or refunded. They refuse to call or ask their management to speak to me..😡..very pathetic service. I do not recommend buying from them if all you get is 7 days. This is against the consumer protection act.