Extremely Poor Service & Damaged Products

I ordered 9 picture frames of which only 8 arrived. 2 of them were damaged as they weren't packaged properly. This leaves me with 6 usable frames.

I have raised this with Snatcher several times, only to receive the generic response: "kindly be advised that we are currently awaiting fulfilment of your replacement item. We apologize for the delay of your order."

It has been nearly 4 weeks since my order was placed and I still don't even know if I am going to receive my 9th frame and replacement items.

I am horrified at the poor service I am receiving.