Don't waste your time and money - they won't help you with returns

I shopped for an upholstery vacuum cleaner online and I made the mistake of purchasing only the head part. I decided to see if I couldn't find the actual body of the applicable vacuum cleaner model on Snatcher and other sites. Snatcher and other stores didnt have it at all. I put in a returns request and the service consultant basically said it states clearly on the product that its just a head part. I know that...its called a mistake that can happen to any shopper. I informed her that their cover picture of the product as well as the first picture show the whole vacuum cleaner and moreover they didn't have the actual model of the appropriate vacuum cleaner. How do you sell parts of a model you don't have? She still hasn't responded and to be honest with you I'm not interested in doing business with people who don't accept reasonable returns and don't understand that we are human and we make mistakes. I also feel that they are a bunch of ******** more than anything. Stick to Takealot, Shein, Amazon and Ringabelcart because Snatcher simply does not know customer service.