Don't use Snatcher

Snatcher looks great from the outside but service delivery is terrible.

I have ordered from them 3 times. The first purchase went off without a hitch (bar the 2 and a half week wait for delivery). The second delivery I was told an item was out of stock 2 weeks after I had placed an order. I waited 10 days for a refund of that item. My third order once again I was informed that an item was out of stock on the day delivery was scheduled. Both times the item was still showing as available on their website. I was then told no one was available to receive my order - there is always someone to receive deliveries at the address mentioned, and that they would come back the following day.

I contested the second item and requested that they send the item as they clearly have stock. I was told a second collection and delivery had been set up. Only to be told a day later the item is still out of stock. They lie to their customers as they don't want to cover the courier fee of a small item that they possibly forgot to add. I was offered a coupon for their website and declined it. I am still waiting for a refund 13 days later.