Don't Snatch From SNATCHER

I purchased a Headboard which was delivered damaged in early February . I followed Snatcher's process for returning the headboard which was accepted by them and confirmed damaged on the 16th Feb. At the same time I was asked if I wanted a replacement or a refund. As the quality was not good I asked for a refund. On Feb 19th Snatcher requested my banking details and proof that the account was in my name. I supp**** this immediately. Feb 21st. Snatcher confirmed that my banking details were sent to their accounts department to process the refund. It was stated that the refund turn around time was 7 days. March 6th. I contacted them to ask for proof of payment as I had not received any funds March 11th. Snatcher responds "Sorry about the delay; have escalated the issue of non payment to accounts" March 19th. I again contact Snatcher ststing that another 8 days had passed and still no refund. March 20th. Snatcher responds: "Sorry about the delay I have further escalated the issue." March 20th. I request the contact details of the MD or FD to escalate the matter further from my side. March 22nd. No response to my request