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salma H
1 reviews | Active since Apr 2014
13 Sept 2023, 07:31
Dont buy from snatcher
Snatcher is a terrible online store. They sent me a reject item and I returned it. To date I am still waiting for my refund. Their answer is customer has to pay for returned goods delivery. But the terms and conditions states that if the item is faulty or reject, snatcher will refund in full. Its 6 weeks I am writing and just getting a lame excuse as an answer. They dont even have a phone line to query.
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Snatcher's replyOfficial
13 Sept 2023, 15:21Hi Salma ,
On your order , you purchased two items .
We collected the faulty item at our cost and refunded you for the faulty item .
We can not refund you , your delivery as there was still an item that was delivered to you .
On your order , you purchased two items .
We collected the faulty item at our cost and refunded you for the faulty item .
We can not refund you , your delivery as there was still an item that was delivered to you .
Snatcher's reply13 Sept 2023, 15:21
Official
Hi Salma ,
On your order , you purchased two items .
We collected the faulty item at our cost and refunded you for the faulty item .
We can not refund you , your delivery as there was still an item that was delivered to you .
On your order , you purchased two items .
We collected the faulty item at our cost and refunded you for the faulty item .
We can not refund you , your delivery as there was still an item that was delivered to you .