Does Snatcher still exist???

I have been battling since 27 June to get any feedback on a refund request - Despite many emails and numerous phone calls. I sent the following email more than 4 times since then and I have had no response or reference nr _ This after supporting the company with over R 11 000 purchases since January???

From: Gerber, Janine: Absa Sent: Thursday, June 27, 2019 9:17 AM To: 'Snatcher Online' <***> Subject: REFUND REQUEST

Good morning,

Order Nr SNR282526 was ordered on 7 June 2019 and I received it this week on Tuesday 25 June 2019.

However, I would like to request a refund on the Item “ Pet Carrier Backpack” below as the zip on the right side is stripped and has pulled away from the seam of the canvas. Also the Velcro is also pulling away from the material.

The item can be collected from the same delivery address.