Do not support Snatcher

I placed an order on the 15th of August 2023. I had to pay in full immediately. On the 24th of August I received an email advising some of the items are out of stock. I was offered a store credit, that I won’t be using, the amount owed to me will cover shipping and a very cheap item that will likely be out of stock, so I requested a refund. I am still waiting. No response what so ever on any inquiries regarding the refund.