Dissatisfied with the company and service

Great online shopping platform, however delay in delivery time, difficult to call and speak to staff. Items saved for purchase the next day is of no use as prices change overnight. Not a good business tactic. I have cancelled many orders due to that. The company needs to realize that while we may be online we have to also get our credit card which could be in another room or in the car etc, then time lapses due to other things. Also we check with family if they need certain items and if its being done late at night one can't call their families then. I also am dissatisfied how some items that have no instruction booklets eg a beach tent that I bought which supposed to fold up like a sun visor but we couldn't get it right. Snatcher can make lots of improvements to its products and service if they want to stay in the game. The world is changing fast to online shopping due to Covid, re-invent yourself or lose out. I'm still a loyal customer doing regular purchases but I could easily change my mind with other platforms available.