Disgusting Service

I purchased quite a bit of items from Snatcher, as Christmas gifts! After about a week of waiting - they recieved the proof of payment from us immediately, they started processing the order. Then, they said some items were not in stock and that I could either request a refund or have a credit. I requested the refund. It's now well over 5 weeks, I continue to recieve "email reviews' from them and everytime I respond with "still waiting for my refund"

On of their team members had confirmed the refund would be processed by the end of the week, (3 weeks ago), Still waiting. They have not responded to my email last week.

Besides this, the order took for ages, there is no contact details, they do everything online only and it does come across as a ****! I will never purchase from them ever again!!!