Disgusting customer service.

I got an email from Snatcher saying that they have to refund my order because the courier apparently lost it. The items I wanted are now at higher price so if I want to reorder it I have to pay extra which I feel is totally unfair as this was not a fault on my path. Anyways I still placed another order again paying the extra in on the 15th of May. It's now a month later my order was never fulfilled despite numerous emails to check up on how far they have progressed with my order. I was told the same thing over and over again, the turnaround time is 7 to 14 days and then after two weeks had passed it was they were waiting on the supplier. My order is now cancelled. No one at Snacther bothered to even let me know that my order was cancelled and they only requested my banking details for a refund after I had emailed them to ask why the order was now cancelled. Customer service is pathetic. I've now wasted so much of time waiting for my order in which the items were meant to be gifts when I could have ordered else were. Who is going to compensate for that? Absolutely ridiculous. I will never order from them again.