CS
Caroline Shibambu-Nkuna
1 reviews | Active since Oct 2021
26 Oct 2023, 19:48
Disappointed and dissatisfied customer
Very disappointed, after waiting for order for a week and half, I get one item delivered and order completed. Received one item out of 7 and the other 6 items not delivered. Order is marked as complete.
No inbound calls, only form of communication is via email which the response is not clear. Can jot believe that one can spend so much to have this headache when it come to delivery.
May I kindly request return refund of my money or outstanding items to be delivered as soon as possible. Worse experience and would not recommend it to anyone even if the price is low.
Helpful (0)
Replies (3)0
Replies (3)
Snatcher's replyOfficial
27 Oct 2023, 07:37Good day Caroline
We do apologize for the delay on your order.
We are currently looking into your query and will have an agent contact you soon
We sincerely apologize for the inconvenience caused
Regards,
Snatcher Team
We do apologize for the delay on your order.
We are currently looking into your query and will have an agent contact you soon
We sincerely apologize for the inconvenience caused
Regards,
Snatcher Team
Snatcher's reply27 Oct 2023, 07:37
Official
Good day Caroline
We do apologize for the delay on your order.
We are currently looking into your query and will have an agent contact you soon
We sincerely apologize for the inconvenience caused
Regards,
Snatcher Team
We do apologize for the delay on your order.
We are currently looking into your query and will have an agent contact you soon
We sincerely apologize for the inconvenience caused
Regards,
Snatcher Team
CS
Caroline Shibambu-Nkuna's updateReviewer Update
27 Oct 2023, 12:51Please remove the Contact number on your Website if you no longer accept incoming call its very deceiving.
CS
Caroline Shibambu-Nkuna's update27 Oct 2023, 12:51
Reviewer Update
Please remove the Contact number on your Website if you no longer accept incoming call its very deceiving.
Snatcher's replyOfficial
02 Nov 2023, 09:55Good day Caroline,
We apologize for the delay of your refund.
Please be advised that the items have been delivered and your refund has been escalated to our accounts department.
We apologize for the inconvenience which you have experienced .
Kind Regards
Snatcher Team
We apologize for the delay of your refund.
Please be advised that the items have been delivered and your refund has been escalated to our accounts department.
We apologize for the inconvenience which you have experienced .
Kind Regards
Snatcher Team
Snatcher's reply02 Nov 2023, 09:55
Official
Good day Caroline,
We apologize for the delay of your refund.
Please be advised that the items have been delivered and your refund has been escalated to our accounts department.
We apologize for the inconvenience which you have experienced .
Kind Regards
Snatcher Team
We apologize for the delay of your refund.
Please be advised that the items have been delivered and your refund has been escalated to our accounts department.
We apologize for the inconvenience which you have experienced .
Kind Regards
Snatcher Team