TM
Tshepo M

1 reviews | Active since Jun 2024

26 Jun 2024, 16:07

Delayed

It's highly a disgrace and disappointing to shop at Snatcher. I requested for my refund and until now no one is replying my email. You don't accept calls and you don't reply emails because you know that you are not reliable. If I had known, I would decided better. Bad service i have never seen. You charge 15% fee for every refund which you don't even process. What the hell is the 15% for? And why are you not paying back my money? I have been waiting for my money, and you are not communicating. I sent emails, no reply. I bet you are another type of ****mers who impost online store while you are not. Perhaps I should just accept that I got ****med by Snatcher. Snatcher is very bad!!!

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Replies (1)
Snatcher
Snatcher's reply28 Jun 2024, 13:44
Official
Hello Tshepo 

We sincerely apologize for any inconvenience caused by the delay in processing your refund request. Your satisfaction is our top priority, and we deeply regret falling short of your expectations.

Upon reviewing your case, we have confirmed that your refund request has been logged and is currently in our processing queue. Rest assured, our team is actively working to expedite this process as quickly as possible.

Thank you for your understanding and continued support.
Regards Snatcher Team

Best regards,