Customer service improvement

So my review is based on my first time experience buyer. I purchased 19 items and only received 15, I had sent numerous emails and waited about 5 days for a reply. Eventually I got back a reply and my issue was resolved. A more speedy response would have been greatly appreciated. But never the less. It was resolved. Apart from that. The items I did receive was as described. Ok quality products. But could definitely improve on customer service.