Customer Service has gone really Bad

hi there, really disappointed. in the beginning snatcher used to be very professional and "on it" lately their customer service has slacked so much that i will never by from them again. I am still waiting on my order BUT no feedback and when they respond its always 7-10 working and there has been no movement on my order.. its still in progress and its day 11wow guys really, in order to keep your customers you need to be in communication with your customers. Please can i have an update as its was meant to be a birthday gift for 23 Nov. BUT i guess i will have to go and purchase something else now. please can someone check up on my order? no is 330868