Confusing

Seen that world kindness day is approaching i think that kindness comes from both sides, the customer and the supplier. Everyone knows that Snatchers is only the "middleman" between costumers and a certain business. But lots of small things frustrate people and that does not lead to a good relationship.

Firstly, i have ordered a few items from Snatchers over the past year. what frustrates me is that they advertise a product on the website and when you decide to ask after a long waiting period for your package, they inform you that that item is out of stock, Secondly, they then "THEY DECIDE" to send you an alternative without consulting with you whether you want it or not. like this conversation below:

Good day Andries Thank you for the email Please take note that we do apologize for the inconvenience cause please take note that your desired item was out of stock so we sent an alternative . We can arrange a collection and reimburse your money for the incorrect item kindly advise Kind regards. Kind Regards Kabelo Thulasizwe ~ Customer Support Agent Snatcher Online How was my response today?

On Mon, Nov 6, 2023 at 5:46 PM, Contact Form <***> wrote:

• Your email address: *** • Contact Number: +*** • Subject: Other • Order Number: 326086 • Description: The Multi-Function Christmas LED Light on the add states that it is multicolour. I ordered it for my christmas tree and when i received it , it is only fairy lights. ( WHITE) . Your add is misleading • Upload Images/Files Related to your Query: —

So, if i wanted fairy lights, i would have ordered fairy lights. But the best for me it that they want to come collect it now " on their cost" to refund me. But the previous item that was not to my satisfaction because it did not fit, i had to send back on my own cost plus they take 15% handling fees?????

Now what is the differance ????

thank you

Andries Kruger