Complete ripoff!

I submitted an order of several items on the 29th May. (Order number 382012). A MONTH later it arrived and there was an item missing. At no time was I informed that there was a problem supplying me with the item and only AFTER I queried it, did a customer support agent named Tashriek Rustin admit that the item was out of stock and they could not get one. Then I was asked if I wanted a credit or a refund. I chose a refund and was then asked to submit my bank account details. I did that and was promised that it had been submitted to the account department for refund with a 7 day turn around. Seven business days later I was sent an email from ANOTHER customer service agent - Sithabile Yose - informing me AGAIN that the item was out of stock and did I want a credit or a refund! So starting the process all over again! I rep**** to this with all the details of my previous emails and got no reply. I followed up with Tashriek Rustin again and he promised to follow up with the accounts department. I left a negative review of the product on the Snatcher website and received the following unsigned response: "We sincerely apologize for the inconvenience caused by the delay in processing your refund. Rest assured, we have expedited your refund request to our accounts department and will ensure that it is processed promptly. Thank you for bringing this to our attention. Have a wonderful day." As at time of writing I have received no refund - just delaying tactics and empty promises. I will never do business with these people again as they are completely unreliable and dishonest.