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JL
Jeanine L

1 reviews | Active since Dec 2015

17 Jun 2024, 18:29

Bought a new remote for my heated blanket

Bought a new remote for my heated blanket. Received a notification on 10/06 that the item was picked up by the courier and a link to track. On the 12th when I still didn’t receive the item I went on the link and saw that the courier returned the item to Snatcher. I contacted Snatcher, at first they kept on sending the tracking link. After I eventually got fed up and started asking questions I started getting template like messages that they are escalating with the courier company. I contacted the courier myself, and they can’t even track the tracking number. After asking for a manager in my last email response, they went silent. I myself work with courier companies and what they keep on telling me definitely does not make any sense.

0
Replies (6)
Snatcher
Snatcher's reply18 Jun 2024, 11:03
Official
Hello Jeanine 

We sincerely apologize for the delay and inconvenience caused. Rest assured, we are currently reviewing your query and one of our agents will be in contact with you shortly.

We are actively investigating with the courier and will provide you with proper feedback as soon as possible.

Thank you for your patience.

Regards ,Snatcher Team
JL
Jeanine L's update19 Jun 2024, 10:03
Reviewer Update
It is now Wednesday the 19th of July which marks 9 days later. Yesterday I sent two emails asking for an update and no response. You need to come to the table NOW with answers! You were quick to take my money, now not eager to respond? My patience is now done, no answer or feedback email WHY?
Snatcher
Snatcher's reply20 Jun 2024, 07:22
Official
Hello Jeanine

Thank you for reaching out,

We acknowledge your feedback and want to assure you that we are actively addressing the areas of concern within our business,

An agent will be in touch with you shortly to further assist.

Best regards,
Snatcher team.

JL
Jeanine L's update24 Jun 2024, 06:06
Reviewer Update
Ok Snatcher, it’s now the 24th. Guess what… still no agent has contacted me, and ALL m emails are being ignored. So either this is a **** and you stole my money or you don’t have the item?????? I think you should give me my FULL REFUND INCLUDING DELIVERY as the delivery is clearly non existent and NO ONE is being honest. Like I said I contacted the courier and even them could not track anything??????
JL
Jeanine L's update24 Jun 2024, 06:18
Reviewer Update
Removing tracking from my order is not going change anything is still shows it was shipped 07/06 I made screenshots????
JL
Jeanine L's update01 Jul 2024, 06:15
Reviewer Update
MONDAY 1 JULY AND STILL NO ORDER…